EMPLOYEE ENGAGEMENT SURVEYS AND THE TOP 10 REASONS WHY THEY WORK

Top 10 Reasons Employee Engagement Survey on a one to one basis work

How confident are you that your employees are happy and are going to stay with your company for the long-term? One of the best ways to find out is by conducting an employee satisfaction survey on a regular basis. These surveys can provide a wealth of insights and information about your employees’ perspectives that you might not be otherwise able to identify, even in face-to-face meetings.

Here are the top ten reasons to conduct an employee satisfaction survey:

#1: Gives Employees a Voice
Giving employees a chance to voice their opinions and provide feedback through an online employee satisfaction survey can help you glean some information you might not otherwise be able to get during a performance review or meeting.

#2: Opens Up Lines of Communication
Encouraging employees to participate in the process of improving their workplace environment opens up lines of communication. This can make them feel more empowered, regardless of their position with the company.

#3: Creates a Non-Threatening Work Environment
When you encourage employees to speak up and share their likes and dislikes about their positions, the office space, and anything else affecting their roles with the company, you create a non-threatening work environment. This helps employees feel more positive about their standing within the organization.

#4: Maintains Privacy
Having a third party employee satisfaction survey intake process can make it easier for employees to voice their concerns while remaining anonymous. If you are looking for some data and trends about the state of your organization, employees sit with us and speak openly feeling protected that their answers are confidential.

#5: Opportunity to Learn About Working Conditions from an Insider
Even though management within your organization may be working hard to create ideal working conditions for your employees, you won’t really know whether your efforts are working until you get unbiased feedback from your workers.

#6: Provides Insights for Restructuring Benefits Programs
Learning what types of benefits employees appreciate — and the types of benefits they would like to have — can help you restructure your employee compensation package to retain existing employees and attract more long-term employees.

#7: Can Increase Employee Loyalty
Employee retention is an important part of running a successful organization. You may be able to increase employee loyalty by engaging employees in meetings where they can contribute to the organization through the employee satisfaction survey.

#8: Identify Motivational Factors
Your employees may be driven by a number of different factors such as compensation and benefits, recognition, and/or career advancement opportunities. You can identify what the primary drivers are within your organization.

#9: Review a Detailed Analysis
Conducting employee satisfaction surveys means we can extrapolate certain data points and recognize trends or patterns. This can give you a better idea of your employees’ perspectives as a whole as well as use the ensuing in-depth reports and data for future employee training programs as well as hone in on specifics to improve internal operations.

#10: Increase Trust within the Organization
Letting employees know that you have a policy of conducting employee satisfaction surveys regularly can increase trust and confidence with management. Employees will appreciate that management is open to listening to their concerns and may be eager to share more valuable feedback regularly.

The level of confidentiality with our company engaging the employees will encourage the employees to be more open and honest in their responses. Even the suspicion that their responses to a survey question might be connected back to them personally can dramatically affect the data retrieved from the survey in a number of negative ways. If employees are overly concerned with how managers will react to their feelings and observations about the company, this can inhibit their volunteering valuable and helpful insights — information that could foster needed changes. This would be counterproductive, and ultimately make the employee engagement survey considerably less valuable. The last thing you need is an employee engagement survey that is nothing but overly positive comments or thinly veiled self-congratulatory statements on past achievements

By having a Laboradvisors perform the employee engagement survey, you can take full advantage of their many years of experience gained by conducting professionally construed surveys. We also utilize our skills to tailor a survey to your company’s specific goals and requirements. This will allow you to target the survey to suit your needs to ensure you get the desired information. Moreover, preparing an employee engagement survey in house requires time and that could otherwise be deployed towards more direct profit generating activities.

In summary, utilizing Laboradvisors and with our experience, we have more employee participation, we find out many more details that are unbiased and our report time with results and recommendations is much faster.

STRIKES AND WORK STOPPAGES

While strikes and work stoppages have always been a part of the union life, there have been more and more examples of this happening with employees who are not in a union. As it pertains to the private sector, workers have the right to engage in these legally protected activities. In healthcare, there has to be a 10 day notice served. Most unions are quick to say they strike very infrequently and this may or may not be true. If true, that would may indicate a very weak union work force. Strikes are the only weapon a union has. 

While workers may feel a sense of power by engaging in a strike or work stoppage, there are significant implications to engagement in these actions. Almost 100% of strikes are economic strikes, which means that the employer can permanently replace workers. There has never been an economic strike ending where employees get what they lost during the strike. 

Here is what is at risk during a strike or work stoppage:

  1. No money
  2. Health benefits stop after the end of the month 
  3. You have to do strike duty – this means you have to stand on the sidewalk and picket and protest however many hours per day as your shift was 
  4. No unemployment during a strike except in Hawaii and in NY (after your 7th week on strike)
  5. Is there a strike fund  (sometimes yes and sometimes no- the most amount of strike pay for a few unions is $100 per week at most)
  6. Still have to pay dues while on strike
  7. Can you cross the picket line ? No, the union fines you or pickets your house and you get expelled from the union.

As labor experts, we prevent this type of conflict before it happens. We ensure our clients have positive employee engagement regardless if the union is present. Please contact us for any type of strike prevention, strike resolution or conflict resolution.

SECTION 7 RIGHTS OF THE NLRA

Enacted in 1935, the National Labor Relations Act (NLRA) gives employees the right to engage to be unionized or not be unionized. When the law was enacted, Congress empowered an independent agency called the National Labor Relations Board (NLRB) to enforce the law.  One of the cornerstones of the Act are what are referred to as employees’ Section 7 Rights.
These rights apply to nearly every employee working for an employer in the private-sector (except for airlines and railroads) that has two or more employees and engages in interstate commerce. More importantly, Section 7 Rights apply to both unionized and union-free employees. In other words, even union-free employees have rights under the law.

What Section 7 Rights of the NLRA means for employees is fairly simple:

  • Employees have the right to self organization without a union;
  • Employees have the right to form their own labor organization (union, association, or counsel), without a third-party union;
  • Employees have the right to bargain with their employer through representatives of their own choosing (even without a third-party union);
  • Employees have the right to engage in other concerted activities for the purpose of collective bargaining or other mutual aid or protection without a third-party union.
  • Employees have a right not to join the union.

Download your copy of the Basic Guide to the NLRA here: https://www.nlrb.gov/sites/default/files/attachments/basic-page/node-3024/basicguide.pdf

As leaders and experts in the field, the CSAV360 team conducts training of the NLRA for manaegment and all employees so that their rights are known. In many instances, knowledge of these rights are essential to all employees.

THE UNION DECERTIFICATION ELECTION

When we talk or think about the union decertification election, we quickly think of the tedious hard work involved in this. As management cannot help, the employees have to have the knowledge and fortitude to bring, maintain and complete the process. How does it begin? How do employees gain that knowledge? 

I cannot describe how many times we have been in places where the union has accomplished nothing but trapping the employees for months and even years after winning an election. Collective bargaining was never really explained to employees and as a result the employees voted with emotion and not with the proper education of the system and concepts. Now, time has passed and the employees have realized that the union promises were an illusion. One thing is wrong with the picture, the employees are trapped in the process.

There are a number of ways to get the education to the staff, most of which we cannot address in this piece. The bottom line is that once a petition to get rid of the union is filed, the employer is very happy. Perhaps the union can go away and the employer can get back to business to help the employees directly. However, this is when the failure of the employer arises. Most employers want to handle the decertification process themselves or rely on labor counsel and let the process play out. How many times have we hear from the employer, “we have the resources for this.” We already know that unions win 35% to 50% of all decertification petitions IF the petition goes to an election and unfortunately we know most employee efforts of the decertification will fail because the company does not have the resources or they hire in consultants with little experience at decertifications. Labor counsel is always necessary and so are thee right consultants that can assess and have the experience with this process.

Employers forget the unions will fight the decertification. The unions will utilize intimidation to secure their votes. The unions will file Unfair Labor Practices for the sole reason to delay the election and block the election until the employer spends a lot of money on attorneys and the union can recover and know that they will win the vote. The employees have to be educated and assessed during the process and without any violations of the NLRA. As consultants and former union officials, we are very adept and up to date on what the union will do as next steps. Most importantly, we ensure that the decertification will be won, once the election date is set. More often that n not, we see unions that are so well prepared for the decertification vote, the company loses and as a result the employees are again stuck in the process of being trapped for another full year. Employees end up leaving, turnover is high, morale is low and production decreases. 

As leaders in the field, we are the experts and can assist at any point. It is already a fact that we win more and the win in a decertification is in the best interest of not just the employer, but also for the employees who have been trapped in the process.

LABOR RELATIONS UPDATE

April 2019: More labor union conflicts in the hospitality and fast food industry. More activity in states not well known for union organizing. For example, petitions in North Dakota and Montana. Florida still being targeted heavily and campaigns in Domino’s and Burgerville are shaking the fast food industry. We predicted this 3 years ago by following the social media, advertising and the ULP filing from the unions. 

Healthcare is a steady pattern and the amount of SALT related activities in different states is becoming more pronounced. Of course we area tracking with our inside tactics. Wins without consultants are scarce if any. Wins with consultants depends who the consultants are. 

As leaders in labor relations our team is committed to winning for the client. In contrast to other labor consultants, we can produce the names and references of clients where we have won. The cost of education and employee engagement is minimal compared to a third party or union conflict.

“While competition worries about us, we only worry about our clients. Sometimes being the leader in the field brings adversity which we embrace and keep moving forward.”
Keith Peraino

Leadership

Being a leader often requires us to evaluate ourselves as to what we are doing and who we are. Whether we like the answer or not, it is always important that a leader look into that mirror. That is how leadership is born and retained. Some of the questions we should be asking ourselves include:

  1. How does your role in leadership add to the direction of the company?
  2. What contributions that you make are unique?
  3. What are you good at?
  4. What impact are you having and who is it that you are impacting?
  5. Who are you serving?
  6. Who are the people you are impacting that you do do not interact with and yet are impacted by you?
  7. What are your values?
  8. What are your short term goals and long term goals?
  9. How are your values and expertise aligned with the actions you take?

Once we can evaluate our leadership, we are able to have the confidence to move forward and make the changes required.

Employees’ rate their leaders

Employees’ should be regularly surveyed about their managers with specific questions. The questions fall into three general categories: nurturing growth in others, operating excellence, and emotional intelligence, all intended to discern the strength of a manager.

Here are some questions in which employees rate their leaders:

  • “I would recommend my manager to others”: If the employee states “no”, it means as a leader you must win employees’ heads and hearts.
  • “My manager assigns stretch opportunities to help me develop my career” : This requires you to care about your employees’ careers as much as you care about your own. Find out what they aspire to (what they actually want, not just what they’re supposed to want), discuss what realistically has to happen to get them there, and then leverage your network to help make things happen for them.
  • “My manager communicates clear goals”:  These goals should meet the three C’s rule: common, compelling, and cooperative.
  • “My manager regularly gives me actionable feedback”:  Ensure the feedback is specific and sincere (if it comes from the heart, it sticks in the mind). Be calibrating, letting them know that their feedback is “not unusual at this point” or that it means “you’re off track at this point.” Don’t overstate or understate the impact of the outcome you are praising or pushing on. The truth is nothing is more appreciated by employees than leaders who do this well.  
  • “My manager provides the autonomy I need to do my job (doesn’t micromanage)”:  Manage by objective, give decision space and room for the empowered to operate without interference and oversight.
  • “My manager consistently shows consideration for me as a person”:  People need to know you care before they care about what you know.
  • “My manager keeps the team focused on priorities, even when it’s difficult”:  The easy thing is to do everything. Nothing burns out an organization faster than a leader treating everything as a priority and choices as something left for someone else. 
  • “My manager makes tough decisions effectively”:  Indecision is paralyzing to an organization. It creates doubt, uncertainty, lack of focus, and even resentment. Multiple options can linger, sapping an organization’s energy and killing a sense of completion. Timelines stretch while costs skyrocket.  
  • “My manager shares relevant information from his or her boss(es)”:  Information should flow downhill.. Managers who withhold information to boost their own sense of control and power will soon be met with an organization that feels out of control and powerless.
  • “My manager has had a meaningful discussion with me about my career development in the past six months”:  Think of how you’d feel if you knew you were working for someone who viewed ”self” as your career champion.
  • “My manager has the expertise required to effectively manage me”:  Stay worthy of leadership by investing in your own continued learning and personal growth that feeds your specific area of expertise required.
  • “The actions of my manager show he or she values my perspective (even if different from his or hers)”:  Everyone wants to know they are heard, to feel valued and valuable. There are no exceptions.
  • “My manager effectively collaborates across boundaries”:  Utilize all resources.

One of the best legacies you can leave with your team is to be “that leader.” That leader who cared enough their employees to talk straight and with humility to address specific behaviors that are getting in their way.

Union Home Visits

“While organizing in the Rocky Mountains for the Amalgamated Clothing and Textile Workers Union, Richard Bensinger developed a technique called “The Blitz,” a fast paced, pre- petition organizing strategy that gives the union the jump on the company. It calls for “front loading the organizing campaign by using volunteer organizers on a large scale to supplement regularly assigned staff. The “Blitz” compresses the time for home visits and committee building, so you are well on your way before the company can mount an effective opposition.”

This technique of home visits has been a long standing tradition of all labor unions. Besides the usual trying to talk to employees while entering or exiting the work place, all unions utilize the home visit as that special visit to the employees. The technique described above refers to building a volunteer organizing committee quickly and training them in order to prepare for the anti-union campaign propaganda that comes with the petition.

Home visits are done at 3 critical points of the campaign. The initial home visit as described above is done to build that volunteer organizing committee. Once the committee of leaders is built, the committee is trained in internal organizing techniques and to begin setting up the one to one meetings with their coworkers. At this point the campaign is always kept underground, referred to as the stealth campaign.

The second phase of home visits are performed WITH not only a union organizer but also with one of the workers. Most of the time, these home visits are pre planned and set up by the internal committee. Sometimes these are the home visits that can be utilized to get cards signed. Most of management thinks that the union knocks on doors and “…no one would ever let a stranger into their home.” However, because the organizer is accompanied by another worker, and usually it is pre planned, the home visit is well received.

The third round of home visits is after the petition is filed and the union gets the excelsior list. The third round again is done with employees and is done on the employees that were not touched prior to card signing (if any left) and on every employee who signed a card to solidify the vote.

There are 6 items in the agenda for all home visits that an organizer follows:

  •  INTRODUCTION: Communicate and LISTEN (something the union has already embarked on brainwashing employees that management never listens to them). Let employees talk and give their opinions. Employees love to talk.
  •  ASK QUESTIONS AND AGAIN LISTEN: Learn what are the issues at work. What are the emotional issues and “hot button” items.
  •  OFFER THE UNION SOLUTION: This is where the union captures the go to person illusion. As the union states so well in their own words, “the important part is to try to act like an educator, not a salesperson.”
  •  GATHER INFORMATION: As the employee provides information and starts viewing the union as the “vindicator,” the employee must acknowledge they are part of the solution of the problem and the “ownership” of the campaign is critical at this point. “It is this employee that has to wear the union button proudly.”
  •  INOCULATION: Make sure to prepare the employee for what the employer will say.
  •  COMMITMENT: Card signed, possibly join a committee, solidify the vote.

Again, while everyone thinks that actions on the unions part are not well planned, they are not only well planned, the actions are calculated so that there is minimal risk. Remember, unions are doing home visits prior to the petition as they are signing up possibly up to 70 percent or more of your workforce and no one is mentioning it to management. Do you think that a letter to them after a petition is filed to warn them of the home visit seems “frightening”? The only fright is that that most companies do not think it will happen to them and they pass on the opportunity to train their staff.

Labor Union Movement Rebranded

Think labor unions are a thing of the past? Think again, the labor movement has been rebranded and reborn. Many in our new generation of workers romanticize the notion of collective bargaining, while the generation of newly ascending C-suite leaders has little to no recollection of labor movements past (for better or worse). It’s a recipe of contrasts, as organizers are getting smarter and rethinking the value proposition of being “represented.” A contingent workforce that initially valued flexibility now seeks the security of medical benefits, job protections and a weekly paycheck. Many organizational leaders, unaware of how labor unions can impact day-to-day business and culture, often miss the symptoms of a vulnerable/susceptible workforce. And many younger workers, with limited firsthand knowledge of union environments, are inclined to believe that unions can help them and believe that the union movement is a social justice movement.

According to the Center for Economic and Policy Research, the majority of all new union members are [35 or younger](http://cepr.net/press-center/press-releases/new-union-members-are-increasingly-under-35). As mentioned, many have very limited firsthand knowledge of union environments, yet they are inclined to believe that unions can help them. A study by the Department for Professional Employees of the AFL-CIO revealed that young professionals, more than their older cohorts, seek work-life balance, opportunities to advance and harmonious workplaces. They often find the concept of collective bargaining attractive as a way of elevating and codifying ideals like social justice and equality in the workplace.

A Glassdoor/Harris Poll [survey](https://www.glassdoor.com/blog/corporate-social-responsibility/) revealed that 75% of millennials expect their employers to take a stand on important social issues, advocating for topics they care about. This call to action is a present-day take on being represented — companies have a unique opportunity to leverage the voices of a workforce unified in calling for fair labor practices and social justice.

Workplaces have largely forgotten what inspired organizing drives in the past and have increasingly taken their eye off the ball. Historically, an organizing drive often suggested that something about your culture had failed. Lack of attention to income disparities, blurred lines around nonexempt guidelines, unclear reasoning around who got promoted — all contributed to making an organization susceptible. These things may still make organizations vulnerable today. Add social justice causes and the inclusion of the phrase and reality, “perception is reality” and the union movement has been reborn and rebranded.

COLLECTIVE BARGAINING AND THE NLRA

Collective Bargaining is a term that all employees need to know. It is part of the National Labor Relations Act (NLRA) and if employees knew how the process actually worked, not many would risk their wages and benefits on what is most often called “…a roll of the dice.” There are many facets of the NLRA and collective bargaining and below is just a short summary. In a previous post we listed some of the things that employees do not realize that the union negotiates for and the only thing that the union has to negotiate WITH is the employee’s wages and benefits.

We highly recommend that all employees go to the NLRB.GOV website and download a copy of the Basic Guide to the NLRA. In addition we will briefly review the concept of bargaining in the NLRA, utilizing the Basic Guide, straight from the NLRB government website. It is imperative to state that no where in the ACT does it say the union and the company have to agree to anything, they just have to talk and in good faith. In contrast, there are 3 places in the ACT that specifically state the union and company DOES NOT REQUIRE EITHER PARTY TO AGREE OR MAKE A CONCESSION

  1. Collective bargaining is defined in the act. Section 8(d) requires an employer and the representative of its employees to meet at reasonable times, to confer in good faith about certain matters, and to put into writing any agreement reached if requested by either party. The parties must confer in good faith with respect to wages, hours, and other terms or conditions of employment, the negotiation of an agreement, or any question arising under an agreement. These obligations are imposed equally on the employer and the representative of its employees. It is an unfair labor practice for either party to refuse to bargain collectively with the other. The obligation does not, however, compel either party to agree to a proposal by the other, nor does it require either party to make a concession to the other .
  2. The duty to bargain covers all matters concerning rates of pay, wages, hours of employment, or other conditions of employment.  These are called “mandatory” subjects of bargaining about which the employer, as well as the employees’ representative, must bargain in good faith, although the law does not require “either party to agree to a proposal or require the making of a concession.” 
  3. Section 8(b)(3) The obligation does not require the labor organization or the employer to agree to a proposal by the other party or make a concession to the other party, but it does require bargaining with an open mind in an attempt to reach agreement.